FAQ

Why is my route day not always on the scheduled day?


We try our very best to keep the schedule. However there are times when technicians are out sick, kids are sick, or any number of other reasons that we must change your scheduled route day. We sincerely apologize for this and are always trying to do better.




Why did a different technician perform my service today?


Usually when this happens, your assigned technician encountered some issues on previous stops causing them to run behind. Everyday, we try to reassign pools that a technician(s) will not be able to service. Although even when doing this it may cause your scheduled day to be moved to the following day or two.




If I am not cleaned every week of the month, is there a prorated amount charged?


We prorate if we provide service less than (4) times a month. Sometimes there will be a 5 week month where we may miss one week and this will not be prorated. This situation does not occur frequently but can happen. You can rest assured knowing that if we miss you one week and something arises with your pool or spa, we will rectify the situation.




How do I know when your technician was here since you do not leave door knockers?


All route tickets are emailed to the email address we have on file for your location. Many clients have found these emails are going into their spam mail. We recommend signing up for our customer portal. This portal allows you to see every route ticket, with all information including water test results, types and amounts of chemicals used and more. You can also view your repair tickets, schedule a repair request, pay your bill as well. If you have not creatred an account for the customer portal, go to the following link and click "Create My Account". tdpools.mycustomerconnect.com